Help & Support

Overview

The Help & Support page is your central place to get assistance with TraderFrame. From here you can start a live chat with the team, email support, watch tutorials, browse the documentation, and connect with the community. URL: /help

Help & Support page — hero banner, support cards, and community links

Page Layout

┌───────────────────────────────────────────────┐
│  HERO BANNER                                  │
│  "Learn. Improve. Master Trading."            │
│  Watch Tutorials → button                     │
└───────────────────────────────────────────────┘

┌─────────────────────┬─────────────────────────┐
│  Chat Online        │  Help and support       │
│  Start Your Chat    │  Write a Mail           │
└─────────────────────┴─────────────────────────┘

┌───────────┬───────────────┬───────────────────┐
│  Join the │  Documentation│  Follow us on X   │
│  community│  View docs    │  Follow on X      │
│  Discord  │               │                   │
└───────────┴───────────────┴───────────────────┘

The banner at the top introduces TraderFrame’s learning resources:

Element	Description
Tagline	”Learn. Improve. Master Trading.”
Heading	Guides, tutorials, and tools to help you trade smarter
Watch Tutorials	Opens the TraderFrame tutorial video library in a new tab
Illustration	Dashboard preview image on the right

Primary Support Cards

Two large cards give you the fastest ways to reach the team.

Chat Online

Element	Description
Purpose	Talk about pricing, enterprise contracts, or request a demo
Start Your Chat	Opens the live chat widget
Connecting…	While the chat loads, the button shows a spinner and “Connecting…”

The live chat widget is loaded in the background as soon as you’re signed in, so it opens instantly when you click Start Your Chat.

Help and Support

Element	Description
Purpose	Submit a ticket or email the support team directly
Write a Mail	Opens your mail client addressed to the support inbox

Community & Resource Cards

A row of three cards links out to TraderFrame’s wider community and resources:

Card	Description	Action
Join the community	Chat directly with the team and become part of the community	Join Discord
Documentation	Deeper understanding of features, APIs, and SDKs	View docs
Follow us on X	Stay up to date with announcements on X (Twitter)	Follow on X

Each link opens in a new tab.

How It Connects to Other Pages

From	To
Any page	Navigate to Help in the sidebar to reach this page
Watch Tutorials	Opens the external tutorial library
View docs	Opens this documentation site

Overview

User Guide

Overview

Page Layout

Hero Banner

Primary Support Cards

Chat Online

Help and Support

Community & Resource Cards

How It Connects to Other Pages

​Overview

​Page Layout

​Hero Banner

​Primary Support Cards

​Chat Online

​Help and Support

​Community & Resource Cards

​How It Connects to Other Pages

Overview

Page Layout

Hero Banner

Primary Support Cards

Chat Online

Help and Support

Community & Resource Cards

How It Connects to Other Pages