Overview
The Help page leads with answers instead of contact forms. URL:/help
- Search (“How can we help?”, ⌘K) filters six docs topics and the FAQ live as you type.
- Top questions expand in place with complete answers — OKX connection fixes, TDF score, Live vs Demo, journaling a trade, Route 2, billing.
- Still stuck? — the contact rail: the AI assistant first, then email, YouTube tutorials, Discord, and these docs.
TraderFrame AI
Ask TraderFrame AI opens a chat drawer with an assistant that knows the whole product — every page, setting, plan limit, broker quirk, and error message.- Answers arrive in seconds, 24/7, and cite the guide they drew from.
- It sees only safe context (your connected exchange names and account mode — never keys, balances, or trades) so “why isn’t my account connecting?” gets a specific answer.
- It cannot change billing or your account, and it routes billing disputes, refunds, and bugs straight to human support.
- Hand this chat to a human → emails support with the full transcript attached, so you never repeat yourself.
- Fair-use limit: 40 replies per day.
Human support
- Email: support@traderframe.io
- Video tutorials: YouTube · @TraderFrame
- Discord: traders helping traders — invite on the Help page