> ## Documentation Index
> Fetch the complete documentation index at: https://docs.traderframe.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Help & Support

> Get help fast — start a live chat, email support, browse docs, and join the community

## Overview

The **Help & Support** page is your central place to get assistance with TraderFrame. From here you can start a live chat with the team, email support, watch tutorials, browse the documentation, and connect with the community.

**URL:** `/help`

<img src="https://mintcdn.com/miraimindsllp/AFuzzxpuSXFqRf3Q/images/help/help-full.png?fit=max&auto=format&n=AFuzzxpuSXFqRf3Q&q=85&s=a91c2e75f12d86d74048f6c9efc4b44d" alt="Help & Support page — hero banner, support cards, and community links" width="1916" height="960" data-path="images/help/help-full.png" />

***

## Page Layout

```
┌───────────────────────────────────────────────┐
│  HERO BANNER                                  │
│  "Learn. Improve. Master Trading."            │
│  Watch Tutorials → button                     │
└───────────────────────────────────────────────┘

┌─────────────────────┬─────────────────────────┐
│  Chat Online        │  Help and support       │
│  Start Your Chat    │  Write a Mail           │
└─────────────────────┴─────────────────────────┘

┌───────────┬───────────────┬───────────────────┐
│  Join the │  Documentation│  Follow us on X   │
│  community│  View docs    │  Follow on X      │
│  Discord  │               │                   │
└───────────┴───────────────┴───────────────────┘
```

***

## Hero Banner

The banner at the top introduces TraderFrame's learning resources:

| Element             | Description                                               |
| ------------------- | --------------------------------------------------------- |
| **Tagline**         | "Learn. Improve. Master Trading."                         |
| **Heading**         | Guides, tutorials, and tools to help you trade smarter    |
| **Watch Tutorials** | Opens the TraderFrame tutorial video library in a new tab |
| **Illustration**    | Dashboard preview image on the right                      |

***

## Primary Support Cards

Two large cards give you the fastest ways to reach the team.

### Chat Online

| Element             | Description                                                        |
| ------------------- | ------------------------------------------------------------------ |
| **Purpose**         | Talk about pricing, enterprise contracts, or request a demo        |
| **Start Your Chat** | Opens the live chat widget                                         |
| **Connecting…**     | While the chat loads, the button shows a spinner and "Connecting…" |

The live chat widget is loaded in the background as soon as you're signed in, so it opens instantly when you click **Start Your Chat**.

### Help and Support

| Element          | Description                                           |
| ---------------- | ----------------------------------------------------- |
| **Purpose**      | Submit a ticket or email the support team directly    |
| **Write a Mail** | Opens your mail client addressed to the support inbox |

***

## Community & Resource Cards

A row of three cards links out to TraderFrame's wider community and resources:

| Card                   | Description                                                  | Action           |
| ---------------------- | ------------------------------------------------------------ | ---------------- |
| **Join the community** | Chat directly with the team and become part of the community | **Join Discord** |
| **Documentation**      | Deeper understanding of features, APIs, and SDKs             | **View docs**    |
| **Follow us on X**     | Stay up to date with announcements on X (Twitter)            | **Follow on X**  |

Each link opens in a new tab.

***

## How It Connects to Other Pages

| From            | To                                                     |
| --------------- | ------------------------------------------------------ |
| Any page        | Navigate to **Help** in the sidebar to reach this page |
| Watch Tutorials | Opens the external tutorial library                    |
| View docs       | Opens this documentation site                          |

***